Privacy Policy

What we collect

• Estimate form: first name, last name, phone number, email address, the services you select (and any “Other” description), your preferred contact method, and — if you check the optional box — your consent to receive texts, with the date and time.
• Submission details: the date and time, the page you submitted from, and, when present in the link you arrived through, advertising parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content and the Google Click ID).
• Calls, texts and emails: if you contact us directly, we receive your phone number or email address and whatever you choose to tell us.
• Technical data: like most websites, our host records basic technical information (IP address, browser and device type, pages viewed) for security and site performance.

How we use it

To respond to your estimate request, schedule and perform work, send updates about your job, keep business records, measure which ads bring in requests, protect the site from spam and abuse, and comply with law. We do not sell your personal information and do not share it for others’ marketing.

How your submission is handled

Form submissions are processed by our website server and delivered to us by email at myscreenrep@gmail.com. Your information remains in our email, in a private Google Sheets lead log we use to track estimate requests, and with the service providers that host the website and deliver email.

Advertising measurement (Google Ads)

This site uses the Google Ads conversion tag (Google LLC). It sets cookies (such as _gcl_au) and tells Google when an estimate request is completed or a Call or Text button is tapped, so we can measure which ads work. We use it for measurement and ad optimisation. Google’s use of this data is described at business.safety.google/privacy. Visitors in the EEA, UK, Switzerland and Canada are not tracked: the tag is not loaded. You can block or delete cookies in your browser at any time.

Other site services

• Our website platform (an AI-powered website builder) records first-party page-view statistics to help us understand site performance; it does not use advertising cookies.
• Cloudflare may set a strictly necessary security cookie (__cf_bm) to filter bots.
• Google Fonts and an embedded Google Map load from Google servers, which receive your IP address; Google may collect information about your interaction with the map.

We do not use Meta/Facebook pixels, session-recording tools or other third-party advertising trackers on this site.

Text messages

If you text us, or opt in on our form, we use your mobile number to communicate about your estimate and job. We don’t send marketing texts. Reply STOP to opt out at any time, HELP for help. Message and data rates may apply. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our SMS Terms.

Sharing

We share information only with service providers that host the website, store our lead log (Google), deliver email and phone/text messages, and measure advertising (as described above), with anyone at My Screen Repair handling your request, or when required by law.

Retention

We keep estimate requests and job records as long as needed to serve you, honour warranties and meet tax and legal obligations (generally up to 5 years). Requests that don’t become jobs are deleted within 24 months.

Your choices

To see, correct or delete the information you sent us, or to stop all contact, email myscreenrep@gmail.com or call (863) 888-2518. We respond within 30 days.

Children

This site is not directed to children under 13 and we do not knowingly collect their information.

Changes

We’ll post any changes here and update the date above.

Contact